Our Terms & Conditions
These terms and conditions and any schedules (as may be varied from time to time) shall constitute your membership agreement (“Membership Agreement”) with The Nurture Nook
By registering as a member of The Nurture Nook you are agreeing to accept the terms of this Membership Agreement. We strongly recommend that you print out and save a copy of your Membership Agreement and contact us in case of any issues. We will keep a record of your acceptance of this Membership Agreement.
“Booking” means the booking on the Website of a class or series of classes or other facilities and events provided by The Nurture Nook
“The Nurture Nook” (or “us, we our”) means The Nurture Nook business
“Class Fee” means the fee for an individual class
“Commencement Date” means the monday prior to the start of your core course (or a deferred Commencement Date as agreed by us)
“Fees” means the Joining Fee, Registration Fee, Monthly Fee, Annual Fee and any other fee The Nurture Nook charges for its membership services
“Zoom Classes” means the provision of interactive classes to Members via Zoom. A timetable of Zoom classes will be published on the Website. Members receive a certain number of class credits as part of their monthly membership to use on Zoom.
“Monthly Fees” means the monthly Fee payable as a monthly Member
“Membership” or “Member” (or “you” “your”) means your membership with The Nurture Nook
“Core Course” means our Love Foundations: Beginners Baby Massage 5 weeks course
“Partners” means third party businesses which assist in providing classes or other services to our Members (which shall include without limitation Premises, instructors, Technology Providers, our third party payment processor or businesses that offer discounts or other services to Members)
“Premises” means any of the premises that The Nurture Nook provides its services to Members
“Technology Provider” includes (but is not limited to) Zoom, Membervault and Facebook
“On Demand Classes” means the provision of a closed members Facebook group and our online self paces classes and courses, A schedule of classes and live talks will be released regularly and published. All Members will automatically get access to our Online Classes.
“Website” means www.nurturnookessex.com
2.1 Your Membership will start on the Commencement Date at the Nurture Nook Essex
2.2 You shall pay the Initial monthly payment upon joining The Nurture Nook. Subsequent payments will be taken from your card oin the 1st of the month by our third party partner.
2.3 The Nurture Nook reserves the right to amend its Fees at any time. Unless existing Members have been notified in writing of new Fees applicable to their Membership, any new Fees on the Site will only apply to new Members.
2.4 Apart from 2.5 below, all Fees paid upfront are non-refundable
2.5 Trial 2 Month, 4 Month, and 6 Month Memberships are entitled to a 14 day cooling off period starting from your Commencement Date. If you no longer wish to be a Member within this 14 day trial period, please contact us directly where we will refund your Initial Fee (less £10 per class attended and £1 per day for Virtual Classes).
2.6 In addition to this Membership Agreement, all Members shall be bound with any separate rules provided our Partners which shall be made available to the Members.
2.7 The Nurture Nook reserves the right to reject any application for Membership at its sole discretion.
2.8 We may sometimes need to change times or session type. If we need to do this we will, where reasonably possible, send you an email notifying you of the change or make an announcement on the Booking system.
2.9 Members must be over 18 years of age, unless agreed with The Nurture Nook
2.10 In order to make a Booking on the Website, you will be provided with secure access to the Member Vault part of the Website where you can set up a secure login with a username and password. You will be able to view online courses, resources and classes. To book your unlimited classes you will find a link to our Membervault booking system which will give you automatic access once you membership is live
2.11 On receiving a service from one of our Partners you may be asked to produce your Membership card. Premises and Partners reserve the right to refuse entry/discount or services if your Membership card is not produced.
2.12 Your Membership card is for your personal use only. You may not loan your Membership card to anyone else.
2.14 Payment for Fees is taken by our third party payment processor. On making a Booking you will leave the Website and enter a third party’s booking engine followed by another third party’s payment website. Payment is then taken by credit or debit card via a secure connection. The Nurture Nook does not have access to your payment card details. Once you leave our Website you are subject to the terms and conditions of our third party booking engine and payment processor. We are not liable for any damage caused in relation to using our Partner’s services.
2.15 We will occasionally take photographs and video footage of you and your children’s participation in classes and events. As a Member you give us permission to use such images and footage for the purposes of promotingThe Nurture Nooks services. Please inform us immediately if you do not wish us to use such images and footage in this way.
2.16 The Trial 2 Month Membership starts from the Commencement Date and runs for 2 calendar months (for example if your membership starts on 17th Feb, your monthly Membership runs from 17th Feb – 16th April,
2.17 The 4 Month Membership starts from the Commencement Date and runs for 4 calendar months (for example if your membership starts on 17th Feb, your monthly Membership runs from 17th Feb – 16th June,
2.18 The 6 monthly Membership starts from the Commencement Date and runs for 6 calendar months (for example if your membership starts on 17th Feb, your monthly Membership runs from 17th Feb – 16th August,
2.19 Members who book on a class via Zoom and wish to cancel the session, must do so via our online booking engine at least 2 hours before the class start time.
2.20 Members can only book and attend Zoom classes during their active membership
2.21 Paying the Fee entitles the Member to unlimited in studio classes, unlimited On Demand Classes via the members’ Facebook platform and access to the membervault
2.22 In order to access our On Demand Classes, Members must have a Facebook account and accept the terms and conditions of Facebook (https://www.facebook.com/policies). You will be provided with an email confirming your access to a secure closed members Facebook page where you can access the Services via your existing Facebook account.
- Term and Termination
3.1 Your Membership Agreement shall commence on the Commencement Date and shall continue until terminated in accordance with these terms.
3.2 We may terminate your Membership in the following circumstances (not limited to):
You breach any term of this Membership Agreement
You provide us with false details
Fraudulent or abusive behaviour
Non-payment of Fees
The Nuture Nook reserves the right to terminate the offer of a Membership at any time and at its sole discretion. We will notify you of our decision to do so.
3.3 You may terminate your Monthly or Monthly Membership at any time on one month’s notice by contacting us directly
3.4 We cannot pro-rata a refund of your final Monthly /3 Monthly Fee so please ensure you terminate before the date your next Monthly/3 Monthly Fee is paid as per 3.3 above.
3.5 You will no longer have access to the closed members Facebook group once you have terminated your Membership or your membership comes to an end
- Amendments to the Membership Agreement
4.1 We may vary the terms of this Membership Agreement from time to time, but the Membership Agreement in place as at your Commencement Date or any subsequent revised Agreement which you have agreed to will govern your Membership.
- Member Conduct
5.1 All classes and services are provided to you in owned and operated by the Nurture Nook or Castlepoint & Rochford Council
5.2 The Nurture Nook reserves the right at its sole discretion to terminate your Membership if a Partner makes us aware of any conduct which breaches their rules or is otherwise disrespectful to our premises or instructord
5.3 Abusive, threatening conduct, offensive language and/or behaviour is not tolerated by us or our Partners.
5.4 We and our Partners shall be entitled (at our sole discretion) to reasonably refuse entrance to Premises or terminate Membership in the event a Member or their children’s behaviour is deemed unacceptable or endangers the safety or well being of any individual.
5.5 Members are respectfully requested to arrive for classes and events on time. An instructor may refuse entry if the class has already started.
5.6 Our instructors are not medically trained and are not qualified to assess whether you or your child are fit and well enough to take part in our classes or events. Please contact your GP if you are in any doubt before starting a class. Also if you or your child feels unwell before or during a class, please let the instructor know as soon as possible.
5.7 All Members must complete a questionnaire on joining which will be emailed to you. Certain medical conditions require written approval to exercise from your GP.
5.8 You will only participate in our classes and events if you know you and your child is in good health. It is your obligation to inform us of any medical issues which may impact upon your or your child’s ability to participate in our classes.
5.9 You will not participate in our classes or events if you know you or your child’s health could have an adverse impact on other Members’ health and will not attend classes if you are aware you or your child has a contagious illness or where there is a risk to the health and safety of other Members, our instructors or Partners’ staff. In particular, if you suspect you or a member of your family has contracted COVID-19 please inform us immediately and do not attend any face to face classes for a period of 7 days.
5.10 You agree to respect the privacy of other members and in particular that neither you nor any of your family shall film or photograph any other members or their children or any third parties during our classes.
5.11 A breach of this section shall entitle us to terminate your Membership.
6.1 No advice or information provided by us or our Partners shall create any warranty or legal obligation and we make no warranty that our services shall meet your requirements or be fit for purpose. We try to make sure that all information that we post on the Website and provided as part of any services is correct, and we will use reasonable care and skill in providing the services to you.
6.2 To the maximum extent permitted by law, we and are Partners shall not be liable for any indirect, incidental or special loss, data, goodwill, whether such damage could have been foreseen or whether we were advised of the possibility of such damage or loss. We will not be liable for such losses or damage in connection with our services whether arising in contract, tort or otherwise. We will not be liable for any losses howsoever caused as a result of any technical issues with our Technology Providers.
6.3 Notwithstanding section 6.2 above, in the event that you suffer damage as a result of our failure to fulfil our obligations to you under this Membership Agreement or as a result of our negligent act or omission, our liability to compensate you is limited to the lesser of (i) the amount of Fees we have received from you in one year; or (ii) a reasonable sum having regard to whether the damage was caused by our negligent act or omission.
6.4 Neither us nor our Partners will be liable to you for:
Any loss or damage caused by your or your child’s own fault
Any loss or damage caused by a third party unconnected with us or our Partners.
6.5 Neither us nor our Partners will be liable for any loss or damage caused to any property or personal items brought to the Premises
6.6 Neither us nor our Partners shall be liable to you for any loss or damage caused by events outside our reasonable control (i.e acts of terrorism, riots, floods, freak weather, snow, fire etc)
6.7 You and your child participate in all of our classes, activities and events at your own risk.
6.8 You confirm that if you participate in our On Demand and Zoom Classes you do so (i) at your own risk (ii) in a safe environment in your own home and (iii) you confirm that you are generally fit and healthy and have no underlying health issues that may adversely impact upon your participation in the Classes. Please listen to your body and when in doubt, stop that particular exercise. You expressly waive and release any claim that you may have at any time for injury of any kind against us and our Partners. You assume all risk of injury by using the Virtual Classes. Please do not use the Classes if you are not willing to accept this responsibility.
6.9 Nothing in this section shall exclude our liability for death or personal injury caused by our negligence or any other liability not excludable by law
No rights shall be conferred by this Membership Agreement on any third parties (other than Partners) and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
You agree to indemnify us against all liabilities, claims and expenses arising from any breach of this Membership Agreement by you.
Your Membership is not assignable to any third party. We may assign our obligations under this Membership Agreement to a third party on written notice to you.
This Membership Agreement supersedes all prior agreements between you and us and constitutes the entire agreement governing your Membership.
This Membership Agreement shall be governed by English law and any disputes shall be referred to the courts of England and Wales.
In the event of any issues with your Membership, please email us directly.
Last Updated 28.08.21
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